Welcome to Dila ("we," "our," or "us").
This Privacy Policy describes how we collect, use, store, disclose, and protect your information when you access or use the Dila mobile application ("App") and its related features.
By using our App, you agree to the terms of this Policy. If you do not agree, please discontinue use immediately.
1.1. Purpose of this Policy
This Privacy Policy aims to provide transparency and help you understand how your personal information is processed.
1.2. Scope of Application
This Policy applies to all users who access or use the Dila App, regardless of location or device type.
1.3. User Eligibility
Dila is designed only for individuals aged 18 and above. By registering or using the App, you confirm that you meet this age requirement.
1.4. Global Commitment
As a global live streaming service, we comply with applicable data protection regulations, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other international privacy laws.
We collect personal and non-personal information to deliver our services effectively.
When you create an account or use our services, we may collect:
We automatically collect technical data when you use the App, including:
We may collect approximate location data (e.g., country or city level) via IP address or device permissions to:
When you connect Dila with social media or third-party accounts (e.g., Google, Apple, Facebook), we may receive limited profile data from those services as authorized by you.
We use your data to ensure the best possible experience on Dila.
We may send you notifications, updates, and service-related messages. You can control most notifications via your settings.
4.1. Age Restriction
Dila is strictly intended for users aged 18 years and above.
4.2. No Intentional Collection from Minors
We do not knowingly collect or store personal information from minors.
4.3. Enforcement
If we discover that an underage user has registered or provided information, we will:
4.4. Parental Notification
Parents or guardians who believe a child has used our platform should contact service@dila.life for immediate assistance.
5.1. Storage Location
Your data may be stored on secure servers located in the United States, Singapore, or other regions with adequate data protection standards.
5.2. Retention Period
We retain personal data only for as long as it serves its intended purpose:
5.3. Backup and Recovery
To ensure continuity, backup copies may be created periodically but will be deleted once no longer needed.
We do not sell, rent, or trade your personal data.
However, information may be shared in the following limited cases:
We cooperate with trusted third parties for:
We may disclose information when:
If Dila undergoes a merger, acquisition, or restructuring, user data may be transferred as part of the business assets, following applicable data protection safeguards.
We may share data for promotional collaborations, external sharing, or linked accounts only when you provide explicit consent.
You retain ownership of your UGC but grant Dila a non-exclusive, worldwide, royalty-free license to display, distribute, and promote your content within the App.
You are solely responsible for any content you publish, including text, images, and live broadcasts.
If you believe content violates your rights, you may report it through the in-app reporting feature or contact service@dila.life.
8.1. Purpose of Cookies
We use cookies and similar technologies (SDKs, pixels, local storage) to:
8.2. Third-Party Tracking
Some analytics or advertising partners may use cookies to collect anonymized data for service improvement.
8.3. User Control
You may disable cookies in your device or browser settings, though some functions may become limited.
9.1. Advertising Partners
We may collaborate with advertising networks to display personalized or contextual ads based on your activity within the App.
9.2. Analytics Services
Analytics tools help us understand how users interact with our platform and identify potential improvements.
9.3. Opt-Out Options
Users can limit targeted advertising through device settings (e.g., "Limit Ad Tracking" on iOS or "Opt Out of Ads Personalization" on Android).
9.4. Data Minimization
All advertising and analytics data is anonymized and aggregated whenever possible.
10.1. Protection Measures
We implement administrative, technical, and physical safeguards including:
10.2. User Responsibilities
Users are encouraged to:
10.3. Incident Response
In case of a data breach or security incident, we will notify affected users and relevant authorities in accordance with legal requirements.
11.1. Cross-Border Processing
Your personal data may be transferred to and processed on servers located outside your country of residence, including regions where data protection laws may differ from those of your jurisdiction.
11.2. Safeguards for International Transfers
When we transfer personal information internationally, we apply legally recognized mechanisms, such as Standard Contractual Clauses (SCCs) or equivalent safeguards, to ensure that your data remains protected.
11.3. User Acknowledgment
By using Dila, you consent to such international data transfers, recognizing that different countries may have varying levels of data protection.
Dila respects your privacy rights and provides mechanisms for you to manage your personal information.
You may request access to the personal information we hold about you and obtain a copy in a readable format.
You have the right to request that we correct inaccurate or incomplete personal data.
You may request the deletion of your account or specific data. Certain information may be retained where required by law or legitimate business needs (e.g., accounting records).
You can request your data in a structured, machine-readable format for transfer to another service.
If you have previously given consent for data processing, you may withdraw it at any time, without affecting the lawfulness of prior processing.
To exercise these rights, contact us at service@dila.life.
We may verify your identity before fulfilling such requests to protect your security and privacy.
13.1. User-Initiated Deletion
You may delete your Dila account at any time via the in-app "Account Settings" or by contacting our support team.
13.2. Consequences of Deletion
Upon deletion:
13.3. Restoration Policy
Once deleted, accounts cannot be restored. You will need to create a new account to rejoin Dila.
For users in the European Economic Area (EEA) or the United Kingdom:
15.1. Payment Processing
All financial transactions (including coin purchases and virtual gifts) are handled securely through trusted third-party payment processors (such as Apple, Google, or other authorized providers).
15.2. Data Handling
We do not store complete payment card details on our servers. Only transaction identifiers and related metadata may be retained for verification and recordkeeping.
15.3. Virtual Gifts
When you send or receive gifts, Dila records transaction information (gift type, sender, receiver, value, and timestamp) to facilitate rewards and ensure transparency.
15.4. Refund Policy
Refund requests must comply with the respective store's refund terms (App Store or Google Play). Dila reserves the right to decline refunds for already-consumed digital goods.
15.5. Fraud Prevention
We monitor transactions for potential fraud, abuse, or violations of terms and may suspend accounts suspected of misuse.
16.1. Respectful Use
All users must treat others respectfully and refrain from harassment, threats, discrimination, or abusive language.
16.2. Prohibited Content
You may not post or stream:
16.3. Commercial Use
Unauthorized advertising, spamming, or solicitation of services outside Dila's intended use is prohibited.
16.4. Enforcement Actions
We reserve the right to:
16.5. Reporting Mechanisms
Users can report content or behavior that violates our guidelines directly within the App or by contacting service@dila.life.
17.1. Encryption and Access Control
We use encryption protocols (e.g., TLS/HTTPS) to protect data in transit and enforce strict internal access controls.
17.2. Security Audits
Regular system audits and vulnerability assessments are conducted to identify and mitigate potential threats.
17.3. Incident Notification
In the event of a data breach, we will notify affected users and regulatory authorities where legally required, describing the nature of the breach and remedial measures taken.
17.4. User Cooperation
Users should also take personal precautions, such as logging out after sessions and avoiding suspicious links shared through live chat or messages.
18.1. Update Process
We may update this Privacy Policy periodically to reflect changes in our practices, technologies, or legal obligations.
18.2. Notification Method
When updates occur, we will:
18.3. User Acceptance
Your continued use of Dila after such updates signifies your acceptance of the revised terms.
19.1. Applicable Law
This Privacy Policy shall be governed by the laws of the jurisdiction in which Dila operates, without regard to its conflict of law provisions.
19.2. Dispute Resolution
In the event of any dispute, both parties agree to attempt amicable resolution first. If unresolved, disputes may be submitted to binding arbitration or to a competent court as specified under applicable law.
19.3. Language
This Privacy Policy is drafted in English. Translated versions may be provided for convenience but the English version shall prevail in case of conflict.
If you have any questions, concerns, or complaints about this Privacy Policy or our data handling practices, please contact us at:
We take all privacy inquiries seriously and aim to respond within a reasonable time frame.
By creating an account or using the Dila App, you acknowledge that you have read, understood, and agreed to this Privacy Policy, and confirm that you are at least 18 years old.